Santa's sleigh delayed after snags at UPS, FedEx - WNCN: News, Weather

Santa's sleigh delayed after snags at UPS, FedEx

Posted: Updated:
Santa's sleigh didn't make it in time for Christmas for some this year due to shipping problems at UPS and FedEx.

The delays were blamed on poor weather earlier this week in parts of the country as well as overloaded systems. The holiday shopping period this year was shorter than usual, more buying was done online and Americans' tendency to wait until the last possible second to shop probably didn't help either.

Neither company said how many packages were delayed but noted it was a small share of overall holiday shipments. While the bulk of consumers' holiday spending remains at physical stores, shopping online is increasingly popular and outstripping spending growth in stores at the mall.

"UPS is experiencing heavy holiday volume and making every effort to get packages to their destination; however, the volume of air packages in our system exceeded the capacity of our network immediately preceding Christmas so some shipments were delayed," United Parcel Service Inc. said in a service advisory online Wednesday.

UPS is not making pickups or deliveries Wednesday and plans to resume normally scheduled service Thursday.

Some FedEx customers are able to pick up packages Christmas Day at their local FedEx Express centers.

"We're sorry that there could be delays and we're contacting affected customers who have shipments available for pickup," said Scott Fiedler, a spokesman for FedEx Corp.

Between Thanksgiving and Christmas, FedEx handled 275 million shipments, according to Fiedler. Those that were not delivered in time, he said, "would be very few."

The problems appear to have impacted many parts of the country. The Associated Press spoke to people in Alabama, Georgia, Kansas, Louisiana, Nevada, Ohio, Oklahoma, South Carolina, Virginia and other states who didn't receive presents in time for Christmas.

Many were left with little or no time to make alternative plans.

Jeff Cormier and his Dallas family were among those whose gifts never arrived.

He had three separate UPS packages - including two for which he paid extra for expedited shipping - delayed.

"I've had to apologize to three different people when I thought I had everything wrapped up and good to go way before," Cormier said.

He and his wife are celebrating their baby daughter's first Christmas and flew in his grandmother from Ohio to join them. Her gift, a customized iPhone cover with a photo of her new great-granddaughter, didn't come in time for Christmas.

"My wife and I had our presents to open. Our daughter had her presents to open. And my grandma, she didn't have anything to open," Cormier said.

Three people told The Associated Press that when they tracked their packages online, FedEx said deliveries to their homes were attempted but failed because "the business was closed." During follow-up calls with customer service, they said they learned that the local depot was overwhelmed and didn't attempt delivery.

On Sunday, Eric Swanson ordered a doll for his daughter and a sweater for his wife through Amazon.com and one of its affiliated sites. As an Amazon Prime customer, there was a promise of two-day delivery, getting the gifts to his Carmichael, Calif. home just in time for Christmas. One was shipped via UPS, the other FedEx.

"I thought it would happen," Swanson said. Online tracking tools said the packages would arrive by 8 p.m. Tuesday. Neither did.

"My wife understands but my 5-year-old daughter ... I think we're going to let it be a surprise when it comes," Swanson said. "Next time, if I need to get a gift and cut it that close, I will just have to enter the fray and go to mall."

__

Scott Mayerowitz can be reached at http://twitter.com/GlobeTrotScott.

Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
  • NationNationMore>>

  • White House updating online privacy policy

    White House updating online privacy policy

    Saturday, April 19 2014 11:03 PM EDT2014-04-20 03:03:15 GMT
    By MARTHA MENDOZA AP National Writer A new Obama administration privacy policy released Friday explains how the government will gather the user data of online visitors to WhiteHouse.gov, mobile...
    By MARTHA MENDOZA AP National Writer A new Obama administration privacy policy released Friday explains how the government will gather the user data of online visitors to WhiteHouse.gov, mobile apps and...
  • Man charged in Kansas City-area highway shootings

    Man charged in Kansas City-area highway shootings

    Saturday, April 19 2014 10:53 PM EDT2014-04-20 02:53:05 GMT
    Authorities announced charges Friday against a man suspected in connection with about a dozen recent highway shootings that have wounded three people in the Kansas City area.
    After nearly a month of reports of gunshots being fired at vehicles and more than 100 tips, authorities announced charges Friday against a Kansas City-area man suspected in connection with about a dozen highway shootings...
  • Astronomers spot most Earth-like planet yet

    Astronomers spot most Earth-like planet yet

    Saturday, April 19 2014 5:12 PM EDT2014-04-19 21:12:10 GMT
    Astronomers have discovered what they say is the most Earth-like planet yet detected - a distant, rocky world that's similar in size to our own and exists in the Goldilocks zone where it's not too hot and...
    Astronomers have discovered what they say is the most Earth-like planet yet detected - a distant, rocky world that's similar in size to our own and exists in the Goldilocks zone where it's not too hot and not too...
  • NationalMore>>

  • White House updating online privacy policy

    White House updating online privacy policy

    Saturday, April 19 2014 11:03 PM EDT2014-04-20 03:03:15 GMT
    By MARTHA MENDOZA AP National Writer A new Obama administration privacy policy released Friday explains how the government will gather the user data of online visitors to WhiteHouse.gov, mobile...
    By MARTHA MENDOZA AP National Writer A new Obama administration privacy policy released Friday explains how the government will gather the user data of online visitors to WhiteHouse.gov, mobile apps and...
  • SpaceX making Easter delivery of station supplies

    SpaceX making Easter delivery of station supplies

    Saturday, April 19 2014 11:02 PM EDT2014-04-20 03:02:41 GMT
    SpaceX is back on the launch pad in hopes of making a critical delivery to the International Space Station.
    A SpaceX supply ship rocketed toward the International Space Station on Friday, setting the stage for an Easter morning delivery and urgent spacewalking repairs later in the week.
  • Man charged in Kansas City-area highway shootings

    Man charged in Kansas City-area highway shootings

    Saturday, April 19 2014 10:53 PM EDT2014-04-20 02:53:05 GMT
    Authorities announced charges Friday against a man suspected in connection with about a dozen recent highway shootings that have wounded three people in the Kansas City area.
    After nearly a month of reports of gunshots being fired at vehicles and more than 100 tips, authorities announced charges Friday against a Kansas City-area man suspected in connection with about a dozen highway shootings...
Powered by WorldNow

1205 Front St., Raleigh
N.C., 27609

Telephone: 919.836.1717
Fax: 919.836.1687
Email: newstips@wncn.com

Can't find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.