GM’s new CEO, Mary Barra, is not hiding from the problem.
“After all something went terribly wrong with our process in this instance, and terrible things happened,” she said.
At Dimmitt Chevrolet, the general manager offered a quick fix for customers driving recalled models.
“You should take the weight off of the key chain… in other words, use only the ignition key because the few failures that we've had have been because of undo weight on the ignition switch itself,” said Pilato.
Still concerned? GM will put you in a new Chevy loaner until the parts arrive later this month, or early April.
“I have not heard of any other company that had gone out and given loaner cars until the parts arrive for them to be able to get ‘em repaired,” said Dimmitt service manager David Rutter.