NEW YORK: Time Warner Cable says outages largely resolved - WNCN: News, Weather

Time Warner Cable says outages largely resolved

Posted: Updated:
NEW YORK -

Time Warner Cable said Wednesday service was largely restored after a problem that occurred during routine maintenance caused a nationwide outage of its Internet service for hours.

The company says it is still investigating the cause of the problem, which occurred with its Internet backbone, the paths that local or regional networks connect to in order to carry data long distances.

The company says the problem affected all of its markets and started at 4:30 a.m. and was largely restored by 6 a.m., and updates continue to bring all customers back online. The outage sparked widespread complaints on social networks.

Tim Farrar, an analyst at TMF Associates said there are major outages of at least one telecom provider every year, although typically they aren't fully national.

"AT&T had a major outage back in April, Comcast had one last October. Verizon Wireless had several national outages on its 4G network back in 2012," he said. "Usually it is related to bugs in new technology, and occasionally to routine maintenance where someone did something wrong."

Time Warner Cable, which is in the process of being bought by rival Comcast Corp. for $45 billion, has about 11.4 million high-speed data subscribers in 29 states nationwide. The Federal Communications Commission is reviewing the deal.

Separately, on Tuesday, the FCC said Time Warner Cable, based in New York, would pay $1.1 million to resolve outage reporting violations. The FCC found that Time Warner Cable did not report disruptions in service to its networks to the FCC in a timely enough manner. In addition to the payment, the company is submitting a three-year compliance plan to make sure it will comply with the reporting rules.

Copyright 2014 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

  • Trending Stories on WNCN.com

  • U.S. & WorldMore>>

  • Census: World's billionaire population larger than ever

    Census: World's billionaire population larger than ever

    Wednesday, September 17 2014 5:48 AM EDT2014-09-17 09:48:33 GMT

    The report tallied 2,325 men and women with at least $1 billion in assets, up 7 percent over last year.

    The report tallied 2,325 men and women with at least $1 billion in assets, up 7 percent over last year.

  • Weakened Odile heads over Mexico toward Arizona

    Weakened Odile heads over Mexico toward Arizona

    Wednesday, September 17 2014 5:22 AM EDT2014-09-17 09:22:10 GMT
    Mexico's government airlifted thousands of stranded foreign tourists out of the hurricane-ravaged resort of Los Cabos, as a weakened Odile headed over the Gulf of California Wednesday on a path toward the U.S....
    Mexico's government airlifted thousands of stranded foreign tourists out of the hurricane-ravaged resort of Los Cabos, as a weakened Odile headed over the Gulf of California Wednesday on a path toward the U.S. state of...
  • Dempsey: Half of Iraqi army not OK as US partners

    Dempsey: Half of Iraqi army not OK as US partners

    Wednesday, September 17 2014 1:37 AM EDT2014-09-17 05:37:01 GMT
    About half of Iraq's army is incapable of partnering effectively with the U.S. to roll back the Islamic State group's territorial gains in western and northern Iraq, and the other half needs to be partially...
    About half of Iraq's army is incapable of partnering effectively with the U.S. to roll back the Islamic State group's territorial gains in western and northern Iraq, and the other half needs to be partially rebuilt...
Powered by WorldNow

1205 Front St., Raleigh
N.C., 27609

Telephone: 919.836.1717
Fax: 919.836.1687
Email: newstips@wncn.com

Can't find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.